Family Business Owners Say Relationships, Openness Keys to Success

NORTHAMPTON — Nate Sustick, general manager of Paul and Elizabeth’s restaurant in Northampton, said he is grateful for the open-mindedness his parents showed when he joined the business that bears their names. After graduating with a business degree from UMass in 2001, Sustick began working full time at the restaurant his parents opened in 1978 in Thorne’s Marketplace in downtown Northampton. As head chef, he was eager to update the restaurant’s vegetarian menu to include more complex dishes using local ingredients.